Sales Team Lead
2 weeks ago
This position is responsible for leading, managing, and coaching the Novated Sales Consultant team to achieve unit and aftermarket targets, driving profitable growth and delivering superior customer service.
Key Responsibilities- Lead the day-to-day Novated Sales Team, managing lead allocation and implementing and maintaining operational controls to ensure sales are optimised.
- Monitor and manage IMS and group email to ensure timely and complete lead and enquiry management.
- Monitor KPl's including conversion, deal numbers, and aftermarket sales and individual and team level, providing coaching and feedback.
- Monitor call recording to ensure compliance and as a tool for consultant feedback.
- Monitor NPS and other sources of customer feedback and communicate relevant feedback to team/individuals as appropriate.
- Take ownership of any escalated issues and customer complaints to ensure a complete and satisfactory resolution.
- Identify viable opportunities for new/additional income sources or profit drivers. Support projects and process improvements.
- Develop sales competencies with the team through regular informal and formal training.
- Coordinate training for new and existing team members. Ensure a complete working knowledge of sgfleet products and services offered to customers (self and team).
- Provide leadership, direction, training, and support to the team, driving client growth and retention.
- Develop further the team's capability and selling competency to ensure that tools, behaviours, and individual capabilities are market-leading.
- Model inspirational leadership through effective people management that cultivates a strong culture of performance, collaboration, personal growth, and engagement.
- Compliance requirements are adhered to at all times.
- Proven success in leading an inbound sales team, ideally gained within the salary packaging or finance industry.
- Excellent sales coaching skills.
- Strong leadership, communication, and relationship building skills.
- Extensive leadership experience in sales or business development with a track record of achieving results.
- Experience in analysis and problem-solving that demonstrates resourcefulness and resilience.
- The ability to implement and maintain operational controls.
- Excellent numerical skills.
- Capability to coach and develop through the sales cycle and overcome challenges and setbacks.
- Commercial acumen based on in-depth knowledge of the business and good financial awareness.
- Effective communicator both verbally and in writing, demonstrating good listening and probing skills.
- Experience using CRM systems and strong MS Office suite skills.
- Experience in the salary packaging/automotive finance industry.
SG Fleet is a financial services company that specializes in fleet management, vehicle leasing, and salary packaging, with a presence across Australia, the UK, and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
We offer a range of benefits, including recharge and relax with 4 extra days of leave each year, industry-leading 20 weeks paid parental leave, monetary service milestone awards, career progression opportunities, education support towards learning and development, two paid volunteer days each year, health and wellbeing support, including a subsidy and an Employee Assistance Program.
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