Customer Experience Researcher

Job OverviewUndercover Researcher RoleWe are seeking a meticulous and reliable individual to undertake undercover research for our organisation.Conduct surveys on customer experiencesPose as regular customers to test identification proceduresNo prior experience is required, training will be providedThis role involves working independently across various...

Position OverviewThis is a mystery shopping assignment that involves posing as a regular customer, checking if you are asked for identification, and then completing a survey about your experience.Mystery shopper tasks usually take about 15 minutes to complete and are available across Australia, including metro and regional locations.No prior experience is...

As a Call Centre Consultant, you will be responsible for delivering exceptional customer service while ensuring the integrity and compliance of information and customer data.This role presents an exciting opportunity to elevate your customer service career and make a real difference in the lives of Australians.Key aspects of this position include:Delivering...

Assessment Work OpportunityThis job involves acting as a regular customer to evaluate whether identification is requested during an interaction. The experience is then documented in a survey.Responsibilities:Acting as a regular customer to assess the request for identification.Completing surveys about the customer experience.Executing tasks through the Field...

We are currently seeking a skilled professional to fill the role of Customer Service Representative. This is an exciting opportunity for individuals who possess excellent communication skills and are eager to develop their career in customer service.About the RoleThe successful candidate will be responsible for delivering exceptional customer experiences via...

Job OverviewThe Administration Officer plays a pivotal role in supporting the division's daily operational activities by efficiently managing administrative processes, maintaining information systems, conducting research, and providing guidance on work practices and procedures.This involves analyzing data to identify areas of improvement, implementing...

About the RoleThe Call Centre Consultant is responsible for providing exceptional customer service to Federal Government clients. This role involves working as part of a high-performing team to deliver inbound and outbound customer support.To succeed in this position, you will need to possess excellent communication skills, a strong desire to learn new...

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same?We have an exciting opportunity for a Customer Service Excellence Specialist to join our team! As a key member of our Contact Centre team, you will be responsible for providing top-notch customer service to...

Unlock your customer service career by joining our Contact Centre team supporting a Federal Government client.About the RoleEnsure the integrity and compliance of information and customer data are maintained at all times.Work collaboratively with a team of Customer Contact Officers and a supportive Team Leader and management team.Career advancement...

Job Description:We are seeking experienced customer service professionals to join our award-winning contact centre team. The successful candidates will provide exceptional customer service support to our Federal Government client, working from home and office environments.As a Customer Contact Officer, you will be responsible for handling inbound and...