Customer Experience Representative

4 weeks ago


Brisbane, Queensland, Australia Jb Hi-Fi Limited Full time

About Us

JB Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. We want to help people with better ways to live, learn, work, and play.

Our Purpose is to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality service. This is at the heart of our business, and we want you to be a part of it

Why work with us?

  • We have a supportive and inclusive team that embraces individuality and diversity
  • We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry
  • You will have exposure to ongoing training and development opportunities from day one
  • We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group
  • We support vulnerable communities by making donations to our Helping Hands workplace giving program
  • We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions
  • We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program, and more

About the role

As a Retail Team Member, you will have the opportunity to create, support, and contribute to a high-performance culture, ensuring that great customer experience is enabled across the store, including:

  • Helping across a number of areas within our stores from customer-facing to our back of house
  • Providing a high level of customer service standards, including pre, during, and post the sale
  • Contributing to the JB Hi-Fi brand and store experience by assisting with merchandising of all products on the sales floor
  • Supporting the efficient delivery and processing of stock into store, following store receiving processes


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