Customer Experience Representative
2 weeks ago
We're seeking a skilled Customer Experience Representative to join our team at AlayaCare. As a key member of our Customer Experience team, you will be responsible for managing and resolving customer requests and issues in a timely and professional manner.
Responsibilities
- Manage a queue of customer requests through Zendesk, including troubleshooting and resolving complex issues
- Connect with customers via phone or Zoom to discuss and troubleshoot concerns or questions
- Provide guidance to customers on configuration and process questions, aligning with our best practices
- Liaise with internal teams, including Customer Success, CRM, Product, QA, and Engineering, to resolve ongoing issues
Requirements
- Minimum 2 years of experience in software support
- Intermediate knowledge of Microsoft Office, Zendesk, JIRA, Slack, and Video Conferencing Platforms
- Advanced level of customer focus, building and maintaining relationships with customers
What We Offer
- Competitive salary package including generous company stock
- Flexible hybrid work arrangement, with options for working from home or office
- 5 wellness days off per year to relax and promote mental health
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