Customer Experience Representative

2 weeks ago


Brisbane, Queensland, Australia Alayacare Full time
About the Role

We're seeking a skilled Customer Experience Representative to join our team at AlayaCare. As a key member of our Customer Experience team, you will be responsible for managing and resolving customer requests and issues in a timely and professional manner.

Responsibilities
  • Manage a queue of customer requests through Zendesk, including troubleshooting and resolving complex issues
  • Connect with customers via phone or Zoom to discuss and troubleshoot concerns or questions
  • Provide guidance to customers on configuration and process questions, aligning with our best practices
  • Liaise with internal teams, including Customer Success, CRM, Product, QA, and Engineering, to resolve ongoing issues

Requirements
  • Minimum 2 years of experience in software support
  • Intermediate knowledge of Microsoft Office, Zendesk, JIRA, Slack, and Video Conferencing Platforms
  • Advanced level of customer focus, building and maintaining relationships with customers

What We Offer
  • Competitive salary package including generous company stock
  • Flexible hybrid work arrangement, with options for working from home or office
  • 5 wellness days off per year to relax and promote mental health


  • Brisbane, Queensland, Australia Culture Kings Full time

    Customer Experience RepresentativeBrisbane, QLDCulture Kings AU – Customer Experience / Casual / On-siteWho we areCulture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential...


  • Brisbane, Queensland, Australia TSA Group Full time

    Company OverviewTSA Group is a leading provider of insurance and financial services, dedicated to delivering exceptional customer experiences.SalaryThe base salary for this role is $55,000 + Super, with the opportunity to earn incentives based on performance. This competitive remuneration package reflects the importance of our customer-facing team members in...


  • Brisbane, Queensland, Australia Fantastic Furniture Australia Full time

    About Fantastic FurnitureWe're a dynamic company dedicated to making life fantastic for our customers and team. Our success is driven by an incredibly talented team across multiple disciplines with a passion for helping customers create a home they love.At Fantastic Furniture, we're learners, collaborators, and changemakers. We prioritize personal growth to...


  • Brisbane, Queensland, Australia TSA Group Full time

    Company Overview:We are a leading provider of telecommunications services in Australia, dedicated to delivering exceptional customer experiences.Salary and Benefits:The starting base salary is $52,000 per year, plus superannuation, with uncapped commissions paid fortnightly. First-year on-target earnings (OTE) are estimated at over $80,000.Job Description:As...


  • Brisbane, Queensland, Australia CG Recruitment Full time

    About the RoleCUSTOMER SERVICE STAFF WANTED: We're seeking a dedicated individual to join our team as an Event Host and Customer Experience Representative.This is an exciting opportunity to work for large-scale events in Brisbane, contributing to customer satisfaction and the overall success of these events.As a front-of-house representative, you'll be...


  • Brisbane, Queensland, Australia CG Recruitment Full time

    CG Recruitment is seeking a highly motivated and reliable Event Host and Customer Experience Representative to join our team.We are offering an exciting opportunity for the right individual to contribute to the success of large events in Brisbane, providing exceptional customer service and experience.The ideal candidate will possess eagerness to work, proven...


  • Brisbane, Queensland, Australia Found People Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Found People. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering calls, and dealing with queries in a fast-paced environment.Key Responsibilities:Respond to customer...


  • Brisbane, Queensland, Australia The Athlete's Foot Full time

    At The Athlete's Foot, we pride ourselves on delivering exceptional customer experiences that inspire and empower our customers to lead a healthy and fit lifestyle. Our team members are passionate about health and fitness, which enables them to provide personalized service and expert fitting solutions to help customers reach their full athletic potential.We...


  • Brisbane, Queensland, Australia Bare Cremation Full time

    About Bare CremationBare Cremation is a technology company reinventing the funeral industry. Our mission is to provide an affordable and stress-free funeral service for all Australians.We understand the difficulties families face when arranging a funeral, and that's why we've built an entirely online funeral planning experience. This allows families to take...


  • Brisbane, Queensland, Australia Scape Full time

    Role OverviewWe are seeking a highly skilled and passionate Customer Service Representative to join our team at Scape.As a Casual Customer Experience Officer, you will be the face of Scape, delivering exceptional service and support to our residents and visitors.


  • Brisbane, Queensland, Australia Anaconda Group Full time

    Are you passionate about the outdoors and providing exceptional customer experiences?As a part-time Sales Assistant with Anaconda Group, you will play a vital role in helping our customers find the right products for their adventures.Key responsibilities:Deliver outstanding customer serviceBuild knowledge of our extensive range of outdoor productsWork...


  • Brisbane, Queensland, Australia Jb Hi-Fi Limited Full time

    About UsJB Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. We want to help people with better ways to live, learn, work, and play.Our Purpose is to own the tech and entertainment space, grow our customer base, and support our people to...


  • Brisbane, Queensland, Australia Compare Club Full time

    About the Role:We are seeking a motivated Sales Development Representative to join our dynamic team at Compare Club. As a Sales Development Representative, you will be responsible for connecting with customers to discuss their private health needs and efficiently transferring those calls to a Sales Expert.What You'll Gain:A competitive base salaryUncapped...


  • Brisbane, Queensland, Australia Troocoo Full time

    **Customer Service Representative Opportunity**Troocoo is assisting a valued Government client in the recruitment of multiple Customer Service Representatives.These roles will be the first point of customer contact, assisting with enquiries, requests and transactions.Managing a high volume of inbound calls within the contact centre.Attentively listening to...


  • Brisbane, Queensland, Australia 7-Eleven Full time

    Company OverviewAt 7-Eleven, we strive to provide exceptional customer experiences that drive loyalty and growth. Our stores are at the heart of every community, serving as a hub for convenience, sustainability, and fun.We are committed to fostering an inclusive and diverse workplace where our team members feel valued, respected, and empowered to make a...


  • Brisbane, Queensland, Australia Woolworths Group Full time

    Customer Service Representative Opportunity at Woolworths GroupWe're looking for a skilled Customer Service Representative to join our team. As part of this role, you'll be responsible for delivering exceptional customer experiences and ensuring that customers leave the store satisfied.In this position, you may be required to work in various areas of the...


  • Brisbane, Queensland, Australia Lovisa Full time

    We are seeking highly motivated individuals to join our team as Customer Service Representatives.As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and ensuring that every customer leaves feeling valued and satisfied.The ideal candidate will possess excellent communication skills, be able to work well...


  • Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    We are seeking a Customer Service Representative to join our team at Bendigo and Adelaide Bank. This role involves providing exceptional customer service and helping customers achieve their financial goals.About the RoleAs a Customer Service Representative, you will be the face of our bank and will be responsible for providing accurate and timely assistance...


  • Brisbane, Queensland, Australia NEXTDC Full time

    Customer Service RoleThis position requires a skilled customer service representative to provide exceptional support to our clients. As a frontline employee, you will be the initial point of contact for customers and visitors within our facilities.ResponsibilitiesEnsure a positive experience for all customers and visitors by providing timely, courteous, and...


  • Brisbane, Queensland, Australia KBH Solutions Full time

    Role OverviewKBH Solutions is seeking an experienced Customer Service Representative to handle customer enquiries, manage loan accounts, and provide administrative support.