Customer Service Leadership Role

5 days ago


Melbourne, Victoria, Australia Crowne Plaza Melbourne Full time

This Customer Service Role at Crowne Plaza Melbourne is perfect for an experienced hospitality professional looking to take on a challenging leadership position and drive business growth through exceptional customer service.

Main Responsibilities:
  • Lead the Front Office team to deliver outstanding guest experiences and achieve business objectives;
  • Develop and implement strategies to improve guest satisfaction and loyalty;
  • Collaborate with other departments to ensure seamless operations and maintain high-quality service standards;
  • Provide guidance and coaching to team members to enhance their skills and performance;
Requirements:
  • A minimum of two years' experience in a similar role within the hospitality industry;
  • Proven ability to motivate and develop teams to achieve exceptional results;
  • Excellent communication and interpersonal skills;
  • A passion for delivering outstanding customer service and driving business growth;
About Us:

Crowne Plaza Melbourne is part of the IHG Hotels & Resorts family, a global hospitality company that values diversity, equity and inclusion. We strive to create an environment where everyone feels welcome and valued, and where our colleagues have the freedom to be themselves.

Our commitment to equality and inclusion means we actively seek to attract and hire individuals from diverse backgrounds and perspectives.



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