Customer Experience Ambassador

3 days ago

Sydney, New South Wales, Australia beBeeFitness Full time $200,000 - $250,000

At One Playground, our philosophy is centered around caring for our staff, who in turn deliver exceptional experiences to our members.

This approach has driven our growth over the past decade, earning us recognition as a leading employer in Australia. We're proud to be consistently rated among the top 50 places to work and have received numerous awards.

About Our Mission

We're a pioneering gym offering a unique blend of fitness and wellness services. Our large-scale locations feature thousands of members and up to 100 staff working together to create the world's best gyms. We're passionate about inspiring positive change and uphold a strong set of core values:

  • We're One Team
  • Of Great Humans
  • Who get Better Every Day
  • Working on Mastery of Our Craft
  • So we can Design the Future
  • And most importantly, Do Cool Things
The Role: Member Experience Specialist

We seek an exceptional individual to join our membership team, focusing on delivering outstanding member experiences. This role requires excellent interpersonal skills, a genuine interest in health and fitness, and a passion for helping others succeed.

  • Member Engagement: Foster meaningful relationships with members throughout their journey.
  • Recommend classes, coaching, and equipment to drive member success.
  • Manage member complaints and cancellations to achieve positive outcomes.
  • Contribute to maintaining an immaculately presented club at all times.
  • Establish and maintain relationships with members and staff.
  • Improve customer feedback and retention rates.
  • Sales & Direct Marketing:
  • Complete sales processes to convert enquiries into new members.
  • Facilitate the integration of new members and upsell them into personal training and group training programs.
  • Deliver impactful direct marketing communications.
  • Proactively establish and manage corporate business partnerships and agreements.
  • Execute lead activations to drive incremental membership enquiries.
  • Multi-Department Performance:
  • Achieve monthly personal targets for new sales, upselling, and cross-selling.
  • Ensure the Personal Training Department achieves client targets.
  • Increase members' usage of group training classes, workshops, and events.
About You
  • You have a genuine passion for the fitness industry.
  • You desire to help people with their health and fitness.
  • Achieving goals and targets excites you.
  • You want a career where you can learn new skills and grow.
  • You have a track record of high achievement and want to apply this to a field you're passionate about.
What's In It For You
  • Working in a rewarding industry and making a difference.
  • Free gym membership and access to all locations.
  • Comprehensive staff benefits program.
  • A clearly defined career progression plan to accommodate your goals and ambitions.

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