Account Manager

3 weeks ago

Sydney, New South Wales, Australia Rippling Full time
About Rippling

Rippling is a cloud-based platform that streamlines HR, IT, and Finance operations for businesses. As an Account Manager, you will be responsible for managing a portfolio of customers, understanding their needs, and providing solutions to drive growth and retention.

Key Responsibilities
  • Proactively engage with customers to understand their needs and provide solutions to drive growth and retention.
  • Consult with clients to understand their HR, IT, and Finance requirements and provide tailored solutions.
  • Navigate sales processes by building relationships with multiple stakeholders through remote meetings.
  • Negotiate and coordinate customer procurement and contract execution.
  • Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to meet monthly targets.
  • Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
  • Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments.
Requirements
  • 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades.
  • Competitive and creative drive to win over customers and think outside the box to get a deal done.
  • Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
  • Proven success building and maintaining long-term commercial relationships.
  • Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
  • Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
  • High integrity; enthusiastic about building a great company for the long term.
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.

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