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Principal Client Architect
2 months ago
About the Role
The Principal Client Architect will play a key role in ensuring the successful delivery of complex transition and transformation projects at NTT DATA. This involves setting up the service model by participating in early Sales Engagement, Service Design, and Service Transition processes.
Key Responsibilities
- Participate in pre-sales phases for service design consultancy and review commercial proposals to ensure alignment with NTT Managed Services delivery capabilities.
- Define the service takeover strategy, identify current service issues with the incumbent provider, and determine the knowledge transfer strategy.
- Ensure customer expectations are met and aligned with NTT Managed Services delivery capabilities, including monitoring, patching, and backup solutions.
- Responsible for the service model documentation, including identifying current services issues, defining service aspects, and determining the quality acceptance criteria for the service transition.
Requirements
- Extended demonstrated experience in a similar position, with a strong background in ITIL-based Service Management and Hosting and Managed Service Business.
- Excellent communication and presentation skills, with the ability to build excellent working relationships with internal and external stakeholders.
- Ability to work under pressure, with a strong focus on delivering results in complex environments and tight time constraints.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.