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Customer Experience Specialist

1 month ago

Wynnum, Queensland, Australia Reece Group Full time

About Us

At Reece Group, our journey began over 100 years ago. We're a leading supplier of bathroom and plumbing supplies across Australia, New Zealand, and the United States.

We Create Dream Bathrooms

We support residential, commercial, and infrastructure building trades every day, providing essential services to our customers.

The Role

You'll be part of our Bathroom and Plumbing team in Wynnum, assisting builders, interior designers, and homeowners as they navigate their renovation journey to create their dream bathroom.

Your Responsibilities

  • Assisting customers choose the perfect bathroom products
  • Creating and managing customer quotes and orders via email and phone
  • Using our 3D Planner to bring a customer's dream to life
  • Visiting customers onsite to provide updates and maintain great relationships
  • Keeping the showroom running smoothly and safely

About You

  • Previous experience in retail sales or customer service is preferred, but not necessary if you're energetic and willing to learn
  • Comfortable with computers and happy to learn new systems
  • Open to working various shifts, including weekends
  • Happy to develop your career within Reece Group, either locally or nationally
  • Hold a valid driver's license

What We Offer

  • Competitive salary: AU$60,000 per annum (estimated)
  • Performance-based bonuses
  • Flexibility around shifts
  • Paid annual leave
  • Continuous learning and development programs
  • Generous discounts for those looking to renovate their bathroom or kitchen
  • Reece Boost offering cashback and discounts on groceries, fuel, insurance, travel, and more
  • Paid parental leave