Global Travel Systems Leader

16 hours ago

Brisbane, Queensland, Australia FCM Travel Full time

At Ignite Travel Group, we're seeking a highly skilled Global Travel Systems Leader to join our team in Broadbeach.

About the Role

This is an exciting opportunity for a technical leader to oversee and manage our travel management systems, ensuring efficient management of system functionality, product offerings, and customer-facing aspects.

Responsibilities
  • Lead and manage the travel system support team and product load team, ensuring adherence to priorities, policies, procedures, key performance metrics, and required standards.
  • Oversee and manage travel management systems, including performance, configuration, security, updates, support, and maintenance.
  • Provide technical assistance and undertake technical project roles as required.
  • Serve as an escalation point for support for all travel systems used by the company.
  • Manage service desk tickets, prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Guide employees in understanding and utilizing the travel system effectively.
  • Conduct training sessions and workshops for employees to familiarize them with travel management systems.
  • Maintain and develop excellent working relationships with key suppliers in a professional manner.
  • Oversee, support, and prioritize product load requests/entries made by our product teams.
  • Perform and/or ensure quality testing and associated processes for all contracts and products loaded across our travel-related systems.
  • Oversee the performance, priorities, and staffing requirements of our product load team based in Manila.
  • Ensure all documentation relating to travel systems is kept up to date.
About You
  • Able to lead technical support teams and manage overseas-based team members.
  • Proficient knowledge and experience in travel booking platforms and relevant software applications.
  • Proven experience in managing travel systems or related technical support roles.
  • Familiarity with travel policies and industry best practices.
  • Knowledge of data analysis and reporting tools is a plus.
  • Excellent problem-solving, analytical, and evaluative skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work under pressure.
  • Strong stakeholder management, with the ability to build and maintain relationships.
  • Customer-oriented attitude with a focus on delivering high-quality service.
What We Offer
  • An estimated annual salary of $110,000 - $130,000 AUD, depending on experience.
  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Access to in-house financial and health services.
  • Receive ongoing training and professional development.
  • Hybrid working model.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Variety of social events to promote networking, celebrate wins, and have fun.
Join Us

We value diversity and inclusivity, and encourage you to come as you are. If you're a motivated individual with the skills and experience required for this role, please submit your application, including a resume and cover letter.

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