Travel Systems Team Lead

4 weeks ago

Brisbane, Queensland, Australia FCM Travel Full time

Travel Systems Team Lead

We are seeking a highly skilled Travel Systems Team Lead to join our team at Ignite Travel Group. As a key member of our operations team, you will be responsible for leading and supporting our Manila-based load team and travel management systems critical to our operations.

Responsibilities will involve regular collaboration with sales consultants, product teams, external product/content loaders, and system developers to ensure efficient management of system functionality, product offerings, and customer-facing aspects.

The successful candidate will provide comprehensive support for all operations related to our travel systems, which are utilized for selling omni-channel products (Travel Centre, Online, and Wholesale).

Key Responsibilities:

  • Lead and manage the travel system support team and product load team, ensuring adherence to priorities, policies, procedures, key performance metrics, and required standards.
  • Oversee and manage travel management systems, including performance, configuration, security, updates, support, and maintenance.
  • Provide technical assistance and undertake technical project roles as required.
  • Serve as an escalation point for support for all travel systems used by the company.
  • Manage service desk tickets, prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Guide employees in understanding and utilizing the travel system effectively.
  • Conduct training sessions and workshops for employees to familiarize them with travel management systems.
  • Maintain and develop excellent working relationships with key suppliers in a professional manner.
  • Oversee, support, and prioritize product load requests/entries made by our product teams.
  • Perform and/or ensure quality testing and associated processes for all contracts and products loaded across our travel-related systems.
  • Oversee the performance, priorities, and staffing requirements of our product load team based in Manila.
  • Ensure all documentation relating to travel systems is kept up to date.

Requirements:

  • Ability and experience leading technical support teams.
  • Ability to oversee team members located overseas.
  • Proficient knowledge and experience in travel booking platforms and relevant software applications.
  • Proven experience in managing travel systems or related technical support roles.
  • Familiarity with travel policies and industry best practices.
  • Knowledge of data analysis and reporting tools is a plus.
  • Excellent problem-solving, analytical, and evaluative skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work under pressure.
  • Strong stakeholder management, with the ability to build and maintain relationships.
  • Customer-oriented attitude with a focus on delivering high-quality service.

What We Offer:

  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Access to in-house financial and health services.
  • Receive ongoing training and professional development.
  • Hybrid working model.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun.

We Value You:

Ignite Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

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