Customer & Industry Workflows Specialist Solutions Expert
4 days ago
Unlock the Potential of Customer Experience
We're seeking a skilled professional to join our team as a Customer & Industry Workflows Specialist Solution Consultant. As part of our dynamic team, you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges.
The Role:
You'll work closely with clients to understand their needs and recommend tailored solutions to ensure their ongoing satisfaction. Your expertise will be crucial in identifying opportunities for process improvement and implementing ServiceNow solutions to streamline service operations, support risk and compliance initiatives, and enhance customer and employee experience.
Key Responsibilities:
- Conduct in-depth discovery workshops with financial services institutions across Australia and New Zealand to understand their business workflows, regulatory requirements, and digital transformation priorities.
- Recommend the right ServiceNow solutions to address complex business challenges and drive customer success.
- Deliver compelling product demonstrations showcasing how ServiceNow's Customer & Industry Workflows can be used to address FSI-specific use cases.
- B/build trusted relationships with ANZ financial services customers and ecosystem partners to support long-term success and account growth.
- Support strategic initiatives like front-to-back digitisation, AI-assisted service operations, straight-through processing, and conduct risk reduction.
Requirements:
To succeed in this role, you'll need:
- Deep domain expertise in financial services, including understanding of front, middle, and back-office operations in banking, insurance, or wealth management.
- Experience in leveraging AI to integrate into workflows and decision-making processes.
- 7+ years of pre-sales solution consulting experience, ideally with a focus on customer experience, operational transformation, or digital service workflows in the FSI sector.
- Familiarity with the ServiceNow platform and adjacent enterprise platforms used in financial services.
What We Offer:
Career growth opportunities, impactful work, competitive compensation, and a collaborative culture make us an attractive employer for talented professionals looking to make a lasting impact in the financial services industry.
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Sydney, New South Wales, Australia beBeeindustry Full time $120,000 - $150,000Job Title: Customer and Industry Workflows Specialist Solution Consultant",
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