Field Operations Manager

4 days ago


Brisbane, Queensland, Australia beBeeOperations Full time $115,000 - $142,000

Field Operations Manager - QLD North

About the Role

This is a senior-level position that requires overseeing and supervising field-based operations teams to ensure smooth day-to-day management of activities in the field for our workforce.

Key Responsibilities
  • Daily Supervision: Ensure technicians have appropriate tools, testing equipment, and materials & skills to enable task completion.
  • Maintenance and Activation Services: Deliver maintenance and customer activation services on the nbn network across QLD Regional North.
  • Coach and Develop Field Technicians: Assist field technicians to provide coaching to improve performance quality and end-user customer experience.
  • Liaise with Area Manager and Workforce: Liaise with Area Manager and field workforce to resolve customer complaints in a timely manner.
  • Progress Management: Manage progress of works at various sites coordinating with project staff to meet client expectations within time constraints, safety, environmental, and quality.
Requirements
  • Extensive Experience: Extensive experience working on nbn technologies at multiple sites with internal and external stakeholders.
  • Contracting and Workforce Management: Previous experience in contracting managing a contractor workforce.
  • nbn Knowledge and Activations: Knowledge of FTTX or HFC activation and assurance activities, knowledge experience of nbn network and build process.
  • Qualifications and Licenses: QLD Valid Drivers Licence, willingness to travel work away from home.


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