Training Program Development Specialist
7 days ago
As a Training Manager, you will be responsible for designing and delivering training programs to enhance the skills of contact centre employees. This role requires close collaboration with various stakeholders, including the Head of Service Excellence, Contact Centre Service Managers, Team Leaders, and Coaching Specialist.
Required Skills and Qualifications:- Experience in adult education and coaching, preferably in Financial Services and/or Customer Service
- Prior team leader experience
- Excellent written and verbal communication, and strong presentation skills
- Ability to consult professionally, develop and maintain professional internal and external working relationships
- Opportunity to work on strategic initiatives that drive business growth and improvement
- Collaborative and dynamic work environment
- Professional development and growth opportunities
This is an excellent opportunity for a skilled Training Manager to join our organization and make a meaningful contribution to our success. If you are passionate about training and development, and have a strong track record of delivering results, we encourage you to apply.
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