Leading Customer Experience Specialist

5 days ago

Central Coast, Australia beBeeService Full time $75,000 - $85,000
Customer Service Leader Opportunity

We are seeking a skilled Customer Service Team Leader to join our team at our shopping centre.

Key Responsibilities:

  • Ensure the customer service function is adequately resourced and managed efficiently.
  • Act as a key liaison between centre management and customers and retailers.
  • Provide assistance in delivering accurate and timely information to customers to maximise their experience with our shopping centre.
  • Be accountable for consistency of customer service levels across the entire Customer Service Team.
  • Train team members in systems, processes and assist with their knowledge of the centre and customer service principles.
  • Actively facilitate the sale and/or rental of value-add services (including gift card) and/or mobility/community solutions that are offered through the customer service desk to stakeholders.
  • Assist with developing and distributing retailer communications where required.
  • Act as a front of house contact for operational suppliers and contractors in the shopping centre.

Requirements:

  • Experience in a similar Team Lead/Managerial role, managing rosters, coaching and supporting a front desk team.
  • Demonstrate strong stakeholder management and communication skills with contractors, retailers and customers.
  • Strong understanding of reporting to support and maximise experiences in the shopping centre.
  • Comfortable working in a fast-paced environment and working face to face with our customers and clients.
  • Experience within the Customer Service industry, retail and/or hospitality.

Benefits:

  • Work with smart, passionate people in modern workplaces that are collaborative and facilitate agile working.
  • Balance your career and personal life with work flexibility, purchase additional annual leave and extensive family support benefits.

About Us:

We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

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