Professional Front Desk Support Specialist

2 weeks ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $52,000 - $55,000
Job Role

We are seeking a highly skilled professional to join our team in the capacity of Client Care Advocate and Reception Officer.

This role involves providing exceptional customer service, engaging with patients, clients, referrers, and the community, and supporting clinics in all front desk requirements.

  • Participate in operational activities of the clinic
  • Engage with patients, clients, referrers, and the community
  • Provide overall support and coordination to clinics for all front desk requirements
  • Comply with rehabilitation and other service-related protocols
  • Clinical liaison with other professionals in the local area
  • Refer relevant patients to other services provided within Attune

The ideal candidate will possess high level customer service skills, empathy, kindness, and patience. They will also have experience in Medicare and HICAPS billing, previous health care reception experience, and scheduling and appointment management experience.

Key Responsibilities

• Participating in operational activities of the clinic

• Engaging with patients, clients, referrers, and the community

• Providing overall support and coordination to clinics for all front desk requirements

• Complying with rehabilitation and other service-related protocols

• Clinical liaison with other professionals in the local area

• Referencing relevant patients to other services provided within Attune

Requirements

• High level customer service skills

• Experience in Medicare and HICAPS billing

• Previous health care reception experience

• Scheduling and appointment management experience

Benefits

We offer a competitive salary package, 3 monthly bonus incentive potential up to $3k per quarter, and opportunities for professional growth and development.



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