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Insurance Program Manager

3 weeks ago

Brisbane, Queensland, Australia beBeeSecurity Full time $90,000 - $120,000
Job Title:

Travel Security and Insurance Specialist

Description:

The successful candidate will lead the employee health and travel insurance functions across Asia Pacific, ensuring coverage queries, broker negotiation, coordination, renewals, compliance, and risk mitigation. This role will manage relationships with International SOS, overseeing effective membership administration, traveller support, and issue resolution.


Key Responsibilities:
  • Provide technical guidance on programme employee health and travel insurance coverage.
  • Ensure all departments understand their insurance needs and facilitate appropriate coverage adjustments as necessary.
  • Liaise with insurance brokers to negotiate comprehensive coverage, considering local regulatory compliance requirements across Asia Pacific countries.
  • Develop and maintain strong broker relationships, staying informed on market trends.
  • Coordinate annual insurance renewals, gathering necessary information, preparing documentation, and ensuring timely negotiations.
  • Analyse renewal proposals and advise senior management on coverage and cost-effectiveness.
  • Collaborate with the Risk Management team to identify and assess risks and ensure adequate coverage.
  • Maintain accurate and up-to-date insurance records and documentation.
  • Prepare regular reports on insurance activities, renewals, claims, and coverage status for management review.

International SOS Relationship Management:
  • Act as the key contact for International SOS membership management.
  • Lead on the resolution of complaints received from programme staff, influencing International SOS to uphold service level agreements.
  • Support travellers in accessing the International SOS Assistance App and related solutions.
  • Regularly monitor the International SOS Travel Tracker to remove duplicates and ensure accurate contact details.
  • Prepare and present reports on membership utilisation, service performance, and other trends to internal stakeholders.

Adaptive Mobilisation and International Travel Framework:
  • Serve as custodian of the Adaptive Mobilisation and International Travel framework.
  • Liaise with the Global Security Office regarding new travel destinations and manage the approved country list within the control strategy.
  • Provide strategic advice to Programme Teams on travel risk management and risk acknowledgement processes.

Travel Safety and Security Coordination:
  • Coordinate with the Global Security Office and Programme Safety and Security Managers on travel-related safety and security concerns.
  • Influence internal and external stakeholders to adopt best practices in travel safety and contribute to continuous improvement of safety frameworks.

Requirements:
  • Bachelor's Degree + Five years of relevant experience or Master's Degree + Three years of relevant experience.
  • 5-10 years' experience in insurance coordination or travel risk management, preferably within a multinational or development sector organisation.
  • Strong understanding of insurance principles and travel safety frameworks.
  • Proven ability to manage external relationships and coordinate travel safety and risk mitigation strategies.
  • Excellent communication and stakeholder engagement skills.
  • High level of organisational and analytical skills.
  • Knowledge of regulatory requirements across Asia Pacific jurisdictions.
  • Commitment to diversity, integrity, and excellence.