Business Operations Coordinator
3 weeks ago
This position will be focused on delivering exceptional customer service and support to the Townsville community, while also providing administrative and governance functions for the Environmental Health and Regulation section.
The successful applicant will be responsible for providing timely, efficient, and effective support to ensure that legislative and regulatory requirements are met, while also ensuring quality and attention to detail are not sacrificed.
The role will work in collaboration with other administrative teams to ensure professional support services are provided consistently, and will act as the key interface with the Customer Service area within TCC.
About You- Provide excellent customer service and specialist advice to a wide-ranging customer base, including external and internal customers, government departments, executive leadership, Mayor, and Councillors.
- Be willing to work with and around animals, as the role sits within the team that provides support to the Animal Care and Adoption Centre.
- Generate, monitor, and complete financial processing transactions, including procuring of goods and services, managing the portable and attractive item register, coordinating travel arrangements, and credit card reporting/balancing.
- Ensure that the Schedule of fees and charges are administered accurately, including the raising of all relevant fees and charges, collection of payments, and receipting.
- Interpret and filter customer service requests for inspection, investigation, and/or scheduling of works, ensuring that priority levels are assigned in accordance with the sectional priority matrix.
- Administrate, investigate, and accurately process relevant applications and/or projects that support the Section's requirement to meet relevant legislative and regulatory timeframes.
- Deliver an outcomes-focused and value-adding culture where leaders and staff take personal accountability for delivering on Council's Corporate Plan and policies.
- Ensure accurate record keeping, including decisions, recommendations, and resolutions, in the appropriate system in accordance with all record keeping and operational standards.
- 17.5% annual leave loading
- Up to 5 weeks annual leave
- Up to 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Long Service Leave available pro rata after seven years
- Up to 13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Learning and Development opportunities
- Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program
- Active Family Social Club
- Flexible working arrangements
Townsville City Council is committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds are encouraged to apply.
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