IT Systems Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBeeDesktop Full time $38,000 - $52,000
Job Overview

We are seeking a highly skilled IT professional to fill the role of Desktop Support Analyst.

This individual will be responsible for providing timely and effective desktop support services, responding to enquiries, assisting users with system lockouts and password resets, logging and managing helpdesk jobs, and receiving new IT equipment into the department.

To succeed in this position, the successful candidate will require relevant tertiary qualifications and/or industry experience, as well as extensive experience with hardware and software support, and broad experience with Windows-based applications.

Strong communication, organisational, and interpersonal skills are also essential for this role, as the individual will need to work effectively in a team environment.

Key Responsibilities
  • Provide first-level helpdesk and second-level desktop support assistance
  • Respond to enquiries relating to new account establishments and operations
  • Assist users with systems lockout and password resets
  • Log and manage all helpdesk jobs
  • Receive new IT equipment into the department
Required Skills and Experience
  • Relevant tertiary qualifications and/or industry experience
  • Extensive experience with hardware and software support
  • Broad experience with Windows-based applications
  • Strong communication, organisational, and interpersonal skills

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