Helpdesk Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $40,000 - $50,000

Public Sector People is currently seeking a Helpdesk/Service Desk Support Officer to join their team on a 6-month contract within a Local Government organisation.

This role requires the successful candidate to provide support via a ticketing system and troubleshoot IT issues, mainly Level 1 & 2 support. The ideal candidate will have at least 1 year's experience in a similar role and be able to fit easily into a friendly and supportive team.

The successful candidate will support internal and external customers with network and desktop services.

  • Key Responsibilities include:
    • Providing support via a ticketing system and troubleshooting IT issues
    • Implementing the Council's desktop computer environment by performing installations, upgrades, and maintenance of Council's PC hardware and software across Council, including remote sites
    • Answering service desk calls and providing support to users
    • Communicating regularly with the service management team
    • Performing ad hoc tasks within the greater I.T team
    • Stakeholder management and delivering excellent customer service

Requirements Include:

  • Tertiary qualification in a related field and/or relevant experience in a similar role
  • Microsoft network/OS

Desired Include:

  • ITIL certification
  • 1-2 years' experience
  • Local government experience
  • A degree or equivalent in a relevant discipline

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