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Trade-Focused Leadership Specialist
3 weeks ago
This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.
The ideal candidate will have a proven track record of leading, developing, and inspiring a team in a fast-paced setting with a strong focus on coaching and mentorship.
Key responsibilities include:
- Lead, mentor, and motivate a team of customer service specialists to foster a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries and provide accurate, expert advice.
The job involves posing as a customer to make detailed observations about the experience, then completing a survey online about the experience. Surveys can take from 10 minutes to 1 hour to complete.
About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our customer service operations.
The ideal candidate will have a proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
This role offers a unique opportunity to join a dynamic team and contribute to the delivery of exceptional customer experiences.
Please submit your resume and a cover letter outlining your suitability for this role.
