Community Engagement Coordinator
2 weeks ago
We are seeking a highly motivated and organized Ward Officer to join our team at Brisbane City Council.
About the RoleThe successful applicant will be responsible for providing exceptional customer service and administrative support to our community, ensuring that we deliver great outcomes for our residents and wider community.
You will have a flexible, energetic and agile attitude, with a strong focus on delivering high-quality administrative and customer service tasks in a fast-paced setting. You will also have hands-on experience with content writing for digital channels and a proven track record of working autonomously and as part of a team to achieve agreed performance standards.
About UsBrisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. We are proud to be recognized as an Employer of the Year at the National Disability Awards and have been awarded 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.
Requirements- Demonstrated customer service experience with a strong focus on outcomes and resolving diverse customer requests ensuring honesty, fairness, sensitivity and dignity in all interactions.
- Demonstrated experience in providing quality administrative and secretarial support to an office-based operation including entering and tracking customer requests in a Customer Database system and managing timelines on customer requests.
- Demonstrated organization skills including diary management, organising documents, monitoring budgets and assisting in preparing for meetings.
- Well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers through a variety of channels.
- Demonstrated experience in research, writing reports and handling sensitive information in line with Council policy.
- Experience or knowledge across social media channels and photo editing software.
A competitive salary of $65,000 - $75,000 per annum, depending on experience, plus excellent benefits and opportunities for professional development.
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