Service Manager
4 weeks ago
We are seeking a highly skilled and experienced Service Manager to join our team at Rentokil Initial. As a Service Manager, you will be responsible for leading a team of service professionals to deliver high-quality service to our customers.
Key Responsibilities- Coach, mentor, and train the Service Team to achieve targets.
- Monitor and review service productivity rates, seeking improvement and continually improving productivity, year on year.
- Implement the regional annual operational plan.
- Conduct regular quality audits of specified client base and premises.
- Ensure company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimized through tools and technology available.
- Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
- Proactively resolve customers' issues.
- Develop and maintain long-term customer relationships.
- Pest Control Licensed or willing to obtain a license within the first 5 months through our in-house registered training organizations.
- 3 or more years in a similar services role.
- 3 or more years experience within a management role with a services or operations background.
- Experienced in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management.
- High-level communications and commercial experience.
- The drive to lead by example to set a high standard of customer service.
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.
We operate three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.
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