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Network Incident Resolver

1 week ago

Melbourne, Victoria, Australia IPH Limited Full time

IPH Limited is seeking a highly skilled Network Incident Resolver to join our Australia New Zealand Information Technology team of experts.

The Network Incident Resolver will be responsible for resolving network incidents, providing technical support, and maintaining the stability of our network infrastructure.

The scope of work includes troubleshooting, fixing network issues, communicating with users, escalating unresolved issues, and documenting solutions.

Main Responsibilities:

  • Resolve network incidents and provide technical support.
  • Communicate with users and escalate unresolved issues.
  • Document solutions in the knowledge base.
  • Monitor system alerts and provide excellent customer service to all users.
  • Assist with email communications and ensure Service Desk processes are followed consistently.
  • Administer Active Directory for Level 1 tasks and build laptops and mobile devices based on SOE.

Requirements:

  • Tertiary or professional qualification in IT/Computer Science. ITIL (desirable)
  • Minimum 2 years relevant experience in a similar role
  • Strong problem-solving and issue resolution skills
  • Excellent ability to manage relationships and stakeholders at all levels
  • Demonstrates a focus on quality documentation and continuous improvement