Cybersecurity Operations Analyst

3 weeks ago

Canberra, ACT, Australia CrowdStrike Australia Pty Limited Full time

About the Role:

CrowdStrike is seeking a highly skilled Cybersecurity Operations Analyst to join our Professional Services team. As a key member of our team, you will provide critical support to our Sales and Service delivery teams. Your primary responsibilities will include developing proposals, statements of work, and other business development documentation, as well as helping to mature the daily operations of our growing Professional Services business.

Key Responsibilities:

  • Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business
  • Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities and engagement analytics
  • Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals
  • Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents
  • May support process improvement efforts and system automation efforts within CrowdStrike's Services business
  • May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc.

Requirements:

  • 2+ years experience in an operations or business analysis role
  • Bachelor's preferably in Finance, Accounting, Business Management or related field
  • Must work effectively at a distance
  • Strong organizational skills with the ability to handle multiple tasks at once
  • Demonstrated project management experience

Bonus Points:

  • English language skills - exceptional written and verbal communication
  • Proficient with Microsoft Excel
  • Strong working knowledge of a professional services firm preferred
  • Adept at communicating timelines and expectations to large teams
  • Experience with any of the following systems/programs is a plus: Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool)

Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
  • Competitive vacation and flexible working arrangements
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Access to CrowdStrike University, LinkedIn Learning and Jhanna
  • Offices with stocked kitchens when you need to fuel innovation and collaboration
  • Birthday time-off in your local country
  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

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