Support Specialist

3 days ago

Perth, Western Australia beBeeExcavator Full time $80,000 - $96,000

About Us

We are a leading manufacturer of construction and mining equipment.

Job Opportunity

We seek an Excavator Support Specialist to join our team in Tom Price for an exciting new project. As the first point of contact, you will be trusted to support major accounts and valued customers within the region.

You will enjoy being personally connected to promoting total customer satisfaction and ensuring a high degree of service and support is maintained through collaboration with colleagues and partners.

Your personality and charismatic character will set you apart when dealing with stakeholders to deliver customer success stories.

About You

  • Safety Commitment: We require a proactive awareness and commitment to exercising precaution and duty of care to yourself and others around you.
  • Technical Knowledge: Provide holistic technical advice on hydraulics and mechanical components for our excavator fleet.
  • Project Coordination: Meet deadlines through planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations.
  • Qualifications: Hold a Certificate III in Mechanical Engineering or related heavy diesel qualifications or Certificate III in High Voltage Electrical Technology.
  • Leadership: Enable partnerships by actively chasing improvement opportunities and timely resolution of queries.
  • Communication Skills: Plan and prepare relevant documentation related to machine performance, products, workmanship, warranty and diagnostic information.

Benefits

  • A permanent full-time position in a leading OEM.
  • A competitive starting salary with the opportunity to increase based on yearly performance and training completed.
  • 210 hours annual leave and 10 days personal leave per annum.
  • An excellent workplace culture.
  • Tailored training to suit career development.
  • Relocation assistance if required.
  • The opportunity to work on the entirety of our range including the new EH-3 series trucks and EX-7 series excavators.
  • Supportive management.
  • Exclusive staff discount on a range of goods and services.
  • OEM training and opportunities for upskilling with access to the latest technologies.
  • Be part of a leading OEM which values and ensures everyone is happy and safe at work.

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