Retail Operations Manager

1 week ago


Fairfield, Queensland, Australia Coles Full time

About the Role

Coles is committed to delivering exceptional customer experiences across all touchpoints. As the Coles Online Department Head, you will be responsible for leading a high-performing team to drive sales growth, improve customer satisfaction, and maintain operational excellence.

  • Develop and implement strategies to enhance customer engagement, loyalty, and retention
  • Work closely with store managers to ensure seamless integration of online and offline channels
  • Collaborate with cross-functional teams to drive innovation, improve processes, and increase efficiency
  • Foster a culture of continuous learning, development, and recognition among team members

What We Offer

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health insurance, superannuation, and paid parental leave
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment


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