Receptionist

1 month ago

Sydney, New South Wales, Australia Therapy and Learning Centre Full time
About Us

Therapy and Learning Centre is a leading provider of occupational therapy and physiotherapy services for children aged from birth to 18 years old. Our mission is to provide a supportive and caring environment that enables children to reach their full potential.

About the Role

We are seeking a highly organized and customer-focused Receptionist to join our team. As the first point of contact for clients and other stakeholders, you will be responsible for providing excellent customer service through all means of communication. Your administrative duties will include managing client queries, maintaining accurate records, and supporting the allied health team and management.

Key Responsibilities
  • Provide administrative support services to clients, contractors, and employees of TLC.
  • Establish and maintain positive relationships with clients, their families, and all staff and management at TLC.
  • Manage client queries and concerns in collaboration with the Director.
  • Assist with client resource preparation.
  • Print therapist forms and worksheets.
  • Archiving files.
  • Management of client database.
  • Reports formatting.
  • Dealing with client complaints.
Requirements
  • 1-2 years' experience in a similar role.
  • Accurate typing – 40wpm.
  • Excellent computer skills and knowledge.
  • Excellent Microsoft Office and Google doc knowledge.
  • Knowledge and operation of standard office equipment.
  • Current knowledge of clerical and administrative procedures and systems such as filing and record keeping.
  • Strong communication skills - written and verbal.
  • Excellent planning and organizing.
  • Ability to effectively prioritizing.
  • Problem assessment and problem solving skills.
  • Information gathering and information monitoring.
  • High attention to detail and accuracy.
  • Flexibility and adaptability.
  • Strong customer service orientated.
  • Teamwork focus and approach.
Benefits
  • Competitive salary.
  • Supportive and collaborative work environment.
What We Offer

At TLC, we offer a fantastic team work environment with flexible work arrangements where possible. You will learn a lot from our team and become part of our TLC Family. We are committed to providing a supportive and caring environment that enables our staff to grow and develop in their careers.

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