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Operations Manager

2 months ago

Horsley Park, Australia Amazon Full time
About the Role

We are seeking an experienced Operations Manager to join our Customer Fulfillment team at our brand new Fulfillment Center in Horsley Park. As an Operations Manager, you will play a key role in defining process flows and shaping standard work routines as the operations scale up.

Key Responsibilities
  • Maintain Health and Safety standards within your remit area, promoting an inspiring Health and Safety culture on-site.
  • Become a subject matter expert on specific, larger-scale processes and activities within FCs.
  • Handle timely data collection, updating operations metrics on an hourly basis in your inventory control and systems environment.
  • Achieve productivity targets, reduce cost per unit, eliminate errors, and ensure a high-quality customer experience.
  • Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules, and performance levels.
  • Implement process change and contribute to cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.
Requirements
  • Previous experience in leading large, diverse teams.
  • Experience in employee and performance management.
  • Excellent communication skills, both verbal and written.
  • Proven experience in a similar, innovative logistics, distribution, or manufacturing environment.
  • Proven ability in establishing and carrying out root cause analysis, and then extracting and analyzing the data generated.
Preferred Qualifications
  • Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
  • Experience with performance metrics, process improvement, and Lean techniques.
  • Demonstrated problem-solving skills and analytical skills.
  • Experience with a contingent workforce during peak seasons.
  • Knowledge of Lean, Six Sigma, and Kaizen methodologies would be highly advantageous.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.