Data-Driven Customer Insight Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $160,000

We're seeking an experienced Customer Insights professional to join our team. The ideal candidate will have a strong background in customer experience, insights, and data analytics.

Job Description

As a Customer Insights Analyst, you'll play a pivotal role in helping us deepen our understanding of our customers' needs, preferences, and pain points. You'll be responsible for managing and evolving our Voice of the Customer (VOC) program, leading research and analysis projects, and delivering actionable insights that drive tangible improvements across acquisition, retention, product, and digital experience.

Your key responsibilities will include:

  • Designing and delivering research projects to uncover actionable insights that inform business decisions
  • Analysing customer behaviour and pain points across multiple data sources to improve satisfaction and loyalty
  • Collaborating cross-functionally to champion customer perspectives and embed best-practice customer experience approaches
  • Leading the evolution of our VOC program to ensure meaningful measurement and tracking of customer sentiment
Required Skills and Qualifications

To succeed in this role, you'll need:

  • 3+ years' experience in customer experience, insights, data analytics or marketing
  • Strong background in both qualitative and quantitative research methods
  • Proven ability to interpret data and translate it into compelling, actionable recommendations
  • Excellent communication, stakeholder engagement, and project management skills
  • A passion for understanding customer behaviour and advocating for their needs
  • Tertiary qualifications in Business, Marketing, or a related field
  • Experience with SQL, SAS, or BI tools (e.g., Tableau, Qualtrics)
  • Familiarity with customer feedback platforms and insight collection technologies
Benefits

You'll enjoy a range of benefits, including:

  • New starter benefit to help set up a functional home workspace
  • 50% discount on employee health insurance + 35% off travel insurance
  • The opportunity to give back to the community through paid leave for volunteering
  • Access to our nib Well Program and corporate fitness discounts
  • Employee share plans, short-term incentive program, and life and salary continuance insurance benefits
  • 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples, and 4 weeks paid gender affirmation leave for trans, gender diverse, and intersex employees

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