Customer-Facing Housing Services Specialist

1 day ago

Perth, Western Australia beBeeProperty Full time $62,300 - $104,000

We are seeking dedicated and customer-focused individuals to assist in providing housing services to Australia's defence personnel and their families.

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  • Conducting property inspections, identifying tenant liability and coordinating the preparation of properties for incoming tenants, in accordance with agreed standards.
  • Managing a portfolio of service residences with respect to presentation to DHA standards, tenant interactions, maintenance and other property related matters within agreed SOPs.
  • Identifying and arranging maintenance services to be undertaken in line with budgets; including raising work orders, monitoring progress, following up and authorising payment upon completion.

As a Property Manager, you will contribute to the business outcomes of your regional office by:

  1. Responding to internal and external customer enquiries and requests in a timely manner, providing proactive advice and solutions, and escalating complex queries to team leaders.
  2. Managing and updating DHA systems efficiently and effectively to ensure properties are returned for tenancy within set timeframes to meet KPI objectives.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team.

Benefits for working at DHA include:

  • 15.4% superannuation
  • Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
  • Work-life balance and flexible options
  • A positive workplace culture where you can bring your whole self to work
  • Opportunities to broaden your industry knowledge and experience
  • Career progression and opportunities
  • ADF partner employment conditions when posting to a new location

Defence Housing Australia (DHA) is committed to supporting Defence members and their families, providing housing and related services across Australia.

Successful candidates will require a Baseline Vetting (AGSVA) security clearance and must be Australian citizens to be employed in the Australian Public Service (APS).

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