Customer Service Officer

3 weeks ago


Sydney, New South Wales, Australia Hearing Australia Full time

Customer Service Officer - Victor Harbor and Noarlunga

This role is ideal for someone who is passionate about delivering exceptional customer service and supporting clients with hearing health needs.

As a Customer Service Officer, you will be responsible for:

  • Greeting clients and attending to counter and telephone enquiries
  • Covering reception and undertaking general administration duties, including booking client appointments, processing claims, and data entry
  • Liaising with clients of all ages, including those with complex needs, and providing support with hearing aid repairs and troubleshooting
  • Assisting audiologists with clinical services, including identifying client needs and providing professional advice

What we're looking for

We're seeking a motivated and organized individual who is able to work in a fast-paced environment and provide excellent customer service. You will have:

  • Experience in a customer-facing role, preferably in a healthcare or administrative setting
  • Intermediate to advanced computer literacy and ability to learn new systems
  • A strong desire to make a difference in the lives of our clients and their families

Why work with us?

Hearing Australia is a trusted leader in hearing health, and we're committed to delivering the best possible outcomes for our clients. As a Customer Service Officer, you will be part of a dynamic team that is passionate about making a difference.

What's in it for you?

As a valued member of our team, you will enjoy a range of benefits, including:

  • An attractive hourly rate and generous superannuation package
  • Flexible work arrangements to support your work, personal, and family needs

Let's create a brighter future for hearing health

We require the successful candidate to undergo a Police Check and have a current driver's licence. We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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