Customer Service Officer
3 weeks ago
Customer Service Officer - Victor Harbor and Noarlunga
This role is ideal for someone who is passionate about delivering exceptional customer service and supporting clients with hearing health needs.
As a Customer Service Officer, you will be responsible for:
- Greeting clients and attending to counter and telephone enquiries
- Covering reception and undertaking general administration duties, including booking client appointments, processing claims, and data entry
- Liaising with clients of all ages, including those with complex needs, and providing support with hearing aid repairs and troubleshooting
- Assisting audiologists with clinical services, including identifying client needs and providing professional advice
What we're looking for
We're seeking a motivated and organized individual who is able to work in a fast-paced environment and provide excellent customer service. You will have:
- Experience in a customer-facing role, preferably in a healthcare or administrative setting
- Intermediate to advanced computer literacy and ability to learn new systems
- A strong desire to make a difference in the lives of our clients and their families
Why work with us?
Hearing Australia is a trusted leader in hearing health, and we're committed to delivering the best possible outcomes for our clients. As a Customer Service Officer, you will be part of a dynamic team that is passionate about making a difference.
What's in it for you?
As a valued member of our team, you will enjoy a range of benefits, including:
- An attractive hourly rate and generous superannuation package
- Flexible work arrangements to support your work, personal, and family needs
Let's create a brighter future for hearing health
We require the successful candidate to undergo a Police Check and have a current driver's licence. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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