QA Professional

7 days ago

Sydney, New South Wales, Australia beBeeQuality Full time $120,000 - $170,000
Job Description

The Quality Assurance Point of Reference is a pivotal role within the Chief Controls Office (CCO) Quality Assurance team, responsible for providing Line 1 Quality Assurance for Financial Crime Operations functions within the Group.

This key position ensures effective delivery of QA over critical processes, enhancing governance and reporting while ensuring Regulatory Assurance Control Organisation (RACO) consistently delivers high-quality outputs.

Main Responsibilities
  • Support the QA team to ensure efficient delivery of QA across key processes, improving governance and reporting, and ensuring RACO consistently delivers high-quality outputs.
  • Act as the first point of contact for the QA team and manager, providing expert knowledge on key processes and functions within QA and regulatory standards and guidance.
  • Provide analysis and reporting on trends to the RACO team and Senior Management to ensure capability uplift across the teams.
  • Engage with internal teams both within Regulatory and Control Operations (RACO) and the broader group.
  • Supervise and support workloads of a team of approximately 20 QA analysts, including oversight over their performance and compliance in line with regulation and internal policies, procedures, and risk and compliance frameworks.
  • Represent QA at meetings, working groups, various forums, and other tasks deemed appropriate by the Manager.
  • Maintain an operating rhythm with Operational teams to provide insights and trends, as well as understand root cause of systemic quality issues to ensure our Operations teams maintain a low defect and re-work rate.
  • Compile high-quality written and visual representations for the purposes of reporting, including analysis and trends of the testing.
  • Provide technical support and coaching to team members, and provide timely feedback and trends from previous weeks through regular meetings with stakeholders to minimize rework and early indicators of areas that may require coaching or training.
  • Manage timelines, data consolidation, and ensure appropriate stakeholder management and engagement is achieved.

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