APS6 Service Designer

1 month ago


Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

About the Role

The Department of Foreign Affairs and Trade is seeking a skilled Service Designer to join the Passports Modernisation and Identity Section. As a Service Designer, you will play a key role in supporting the research, prototype, and testing of service designs to modernise the passport service.

Key Responsibilities

  • Support the development of identity policy and the delivery of the Passport Modernisation agenda
  • Work with internal and external stakeholders to define the vision for a modernised passport service
  • Reduce manual processes from workflows and provide procedural and policy identity support
  • Represent the Department of Foreign Affairs and Trade in internal and external identity and integrity-related forums

What You'll Need

  • Strong understanding of service design principles and practices
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and meet deadlines

Working with Us

The Department of Foreign Affairs and Trade is a dynamic and inclusive workplace that values diversity and flexibility. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a supportive team environment.



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