Bringing Brands to Life through Exceptional Customer Experiences

2 weeks ago

Sydney, New South Wales, Australia beBeeBrand Full time $150,000 - $160,000

Customer Success Team Lead Job Opportunity

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At our company, we are on the lookout for a highly skilled and experienced Customer Success Team Lead to join our team. As a key member of our customer success department, you will be responsible for leading a small team of Customer Success Managers in achieving exceptional customer experiences.

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Key Responsibilities:

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  • Coaching and developing a high-performing team of Customer Success Managers to deliver exceptional customer experiences.">
  • Guiding your team to turn data insights into powerful brand storytelling, helping customers connect the dots between brand tracking and business growth.">
  • Building trusted relationships with senior marketing leaders and founders, enabling your team to deepen engagement, drive adoption, and unlock growth opportunities.">
  • Coaching your team to own retention and revenue outcomes, including renewals, upsells, and customer advocacy to maximise growth rates.">
  • Creating a culture of care, feedback, and accountability within your team - fostering a high-performing, values-driven environment.">
  • Tracking and elevating key customer success metrics, using data to guide decision-making, improve outcomes, and fuel team development.">

Requirements:

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To be successful in this role, you will need:

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  • A proven track record of success and progression in a Customer Success or Account Management role, preferably within the SaaS industry.">
  • High standards, attention to detail, and excellent communication skills across diverse customer and stakeholder interactions.">
  • Experience managing successful teams of three or more people.">
  • Passion for brands and branding, ideally with experience in Brand/Marketing/MarTech.">
  • Thoughtfulness, kindness, empathy, collaboration, and a thirst for continuous learning.">
  • Ability to understand customer pain points and craft effective solutions.">
  • Experience with CRM and CS tools, particularly HubSpot and Vitally.">

Benefits:

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We offer:

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  • Competitive market rate remuneration reviewed twice annually.">
  • Radically transparent compensation policy ensuring fair salaries across the team.">
  • Employee Share Option Program (ESOP) for all staff, so everyone shares in the company's success.">
  • Progressive health and wellness benefits, including an annual wellness bonus, access to a premium EAP platform, and 6 weeks' paid annual leave.">
  • Generous parental benefits: 12 weeks' paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.">
  • $1000 personal L&D budget for each employee, plus additional growth opportunities like mentorships, speaking engagements, and travel.">
  • Flexible working: beautiful offices in AKL, SYD, LDN, and NYC, with full flexibility day-to-day and a balanced approach to WFH/in-office work.">

Why Join Us?

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As one of Australasia's fastest-growing startups, we have assembled a world-class team of kind, ambitious, generous, and intelligent individuals. Our vision is to become the common language for measuring, understanding, and communicating brand value. We're doing this by building beautiful, always-on, radically affordable brand tracking, taking an old-school $100k+ market research product and making it 10x easier to use and 10x more affordable.

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