
Customer Service Executive
1 week ago
We are seeking a highly experienced Customer Service Executive to join our team on a full-time and permanent basis. The ideal candidate will have strong integrity, a positive can-do attitude and be able to contribute to the role and the team.
Key duties include but are not limited to:
- Maintain good customer relationships
- Oversee and assist with customer queries and concerns
- Process customer and supplier invoices using company software
- Provide customer summaries and reports using company software and excel
- Liaise with contractors and third parties to coordinate customer service outcomes
- Maintain business records
- Account reconciliations
- Ensure policies, procedures and standards are adhered to
- Coordinate personnel activities including safety, training and supervision
- Report and collaborate with senior management to promote growth with customers and suppliers
To be considered for the role you must have the following skills and qualifications:
- Proven working experience in customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Ability to work both autonomously and in a team
The successful candidate will enjoy a range of benefits including:
Salary: Between $70,000 and $75,000 per annum + Super
Job Types: Full-time, Permanent
Work Location: In person
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