Support Liaison

1 day ago

Perth, Western Australia beBeeCustomerService Full time
About This Role

This is a full-time fixed-term position that will end on August 28th, 2026. As an Enquiry Line Support Officer, you will work Monday to Friday from 8am to 4pm.

You will be supporting our scheduling team by handling calls on the Home Care Enquiry Line. You will also assist Community Support Workers with client issues, scheduling changes, and system questions.

Key Responsibilities:
  • Exceptional Communication: Answer calls with a positive attitude, providing guidance, support, and excellent customer service.
  • Problem-Solving: Troubleshoot ComCare issues and escalate as needed.
  • Incident Management: Escalate and document incidents using Riskman and record client communication in CRM.
  • Scheduling Support: Monitor SharePoint queues for changes, cancellations, and leave requests, ensuring timely responses.
  • Project Work: Support projects and data management tasks for the scheduling team.
Required Skills and Qualifications

You should have previous experience as a Community Support Worker. You will also need to have a National Police Clearance that is no older than six months. Additionally, you must have proof of current influenza and COVID-19 vaccinations, as per Amana Living policies. Finally, you must complete a pre-employment medical.

Benefits

We offer competitive rates, salary packaging benefits up to $18,550, school holiday childcare assistance, health and wellbeing programs, ongoing training and development, and an Employee Assistance Program.

We value diversity and welcome applicants from all backgrounds, including those with disabilities, Aboriginal or Torres Strait Islander peoples, and the LGBTIQA+ community.

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