Operations Coordinator

3 weeks ago


Bathurst, New South Wales, Australia Municipal Group of Companies Full time

Fero Waste and Recycling Inc., a division of The Municipal Group of Companies, is seeking a highly skilled Operations Coordinator - Customer Service Specialist to join our team based out of Bathurst, New Brunswick.

Company Overview

We are a solid waste company servicing New Brunswick and Nova Scotia. Our goal is to provide exceptional customer service while maintaining the highest standards of safety and environmental responsibility.

Job Summary

The ideal candidate will possess strong interpersonal skills, effective problem-solving abilities, and a high level of attention to detail. As an Operations Coordinator - Customer Service Specialist, you will be responsible for ensuring seamless communication between customers, drivers, and internal teams.

Key Responsibilities:

  • Represent the company with superior judgment and excellent customer service.
  • Answer phone calls, direct them as needed, and set up customer orders.
  • Dispatch drivers to calls as they are received, utilizing information on customer needs and driver locations.
  • Manage requests for pick-up or container delivery.
  • Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
  • Coordinate with drivers for deliveries and services.
  • Data entry.
  • Organize and maintain office files and supplies.

Required Skills and Qualifications:

  • Experience with Microsoft Office Suites preferred.
  • Strong oral and written communication skills in both English and French.
  • Ability to effectively communicate with co-workers and supervisors.
  • Reliable transportation to and from work required.
  • Being Bilingual (English and French) is a requirement.

Estimated Salary: $50,000 - $65,000 per year.



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