Automotive Customer Service Specialist

16 hours ago

NewcastleMaitland, Australia beBeeResponsibility Full time $40,000 - $60,000
Customer Service Representative Opportunity

We're looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service.

This is an excellent opportunity for someone with a passion for delivering top-notch customer experiences and working in a fast-paced environment. If you're a strong communicator, have excellent problem-solving skills, and are able to multitask with ease, we want to hear from you

About the Role

  • Customer Service Expertise: Provide exceptional customer service via phone, email, and in-person interactions.
  • Problem-Solving Skills: Troubleshoot issues and resolve customer complaints in a professional and timely manner.
  • Communication Skills: Clearly communicate with customers, colleagues, and management to ensure seamless service delivery.
  • Time Management: Prioritize tasks and manage time effectively to meet deadlines and deliver high-quality results.

Requirements

  • Automotive Background: Experience in the automotive industry or a related field is highly desirable.
  • Practical Communicator: Ability to communicate effectively with customers, technicians, and other stakeholders.
  • Detail-Driven: High level of attention to detail and accuracy when handling customer information and transactions.
  • Reliable Team Player: Proven ability to work collaboratively as part of a team to achieve common goals.

Benefits

  • Solid Training: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role.
  • Career Progression: Opportunities for career advancement and professional growth within the company.
  • Competitive Pay: Competitive salary and benefits package that recognizes your value and contributions.

About Us

We strive to deliver exceptional customer service and provide a positive experience for all our clients. Our team is dedicated to exceeding expectations and building long-lasting relationships.


Key Responsibilities
  • Handle Customer Inquiries: Respond to customer inquiries and concerns in a professional and courteous manner.
  • Process Transactions: Accurately process customer transactions, including invoicing and payment processing.
  • Collaborate with Colleagues: Work closely with colleagues to ensure seamless service delivery and meet customer needs.

What We're Looking For

  • Able to Work Under Pressure: Ability to remain calm and composed in fast-paced environments.
  • Strong Communication Skills: Excellent verbal and written communication skills.
  • Organizational Skills: Ability to prioritize tasks and manage time effectively.

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