Customer Service Representative

2 weeks ago


Tamworth, Australia Lloyds Pharmacy Clinical Homecare Limited. Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our Patient Services team at LloydsPharmacy Clinical Homecare Limited. As a key member of our team, you will play a vital role in delivering exceptional patient care and support.

Key Responsibilities:
  • Efficient Patient Support: Handle inbound and outbound calls, as well as email enquiries, to accurately process patient requests and coordinate medication deliveries.
  • Enhanced Patient Experience: Take ownership of the patient experience by providing clear information, proactive problem-solving, and advocacy.
  • Record Maintenance: Maintain precise and up-to-date records and systems, including patient account information, payment details, and stock requirements.
  • Compliance Assurance: Uphold data protection and compliance standards in every patient interaction, ensuring adherence to legal and regulatory requirements.
  • Collaborative Engagement: Foster positive relationships with internal teams and external stakeholders to facilitate seamless service delivery.
What We Offer:
  • Annual Leave: Enjoy 25 days annual leave plus bank holidays.
  • Performance Bonus: Benefit from our company bonus scheme.
  • Ongoing Training and Development: Outstanding training & development programmes.
  • Refer a Friend Bonus: Up to £1200 refer a friend bonus.
  • Employee Assistance Programme: Receive full support through our employee assistance programme including a health and well-being app.
  • Rewarding Discounts: Save money with savings and discounts at multiple retailers through our rewards portal.
About You:
  • Customer Service and Interpersonal Skills: Tailored for call centre environments.
  • Ability to Work Accurately and Efficiently: Under pressure.
  • Detail-Oriented with Strong Communication Skills: Across phone and email channels.
  • IT Literacy: Experience in call centre or customer service environments.


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