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Customer Support Operations Supervisor

2 months ago

Sydney, New South Wales, Australia CEVA Logistics Full time

YOUR ROLE

The Service Delivery Supervisor is responsible for leading a skilled team of Storepersons dedicated to delivering exceptional customer support services for a prominent client in the telecommunications industry.

KEY RESPONSIBILITIES

In this role, you will:

  • Mentor, guide, and empower your team while promoting a culture centered on customer satisfaction, service excellence, and operational efficiency.
  • Serve as the primary escalation point for customer inquiries, order management, returns, and corrective measures.
  • Thoroughly assess and investigate instances of damaged, lost, or missing items during the goods transaction process.
  • Facilitate effective communication with customers regarding damaged stock or return procedures, ensuring the successful resolution of orders.
  • Oversee the daily flow of inbound and outbound orders, ensuring timely completion while maintaining safety and security protocols.

QUALIFICATIONS

The ideal candidate will possess relevant experience in supervising a customer service support team across various industries, with a preference for logistics and supply chain.

Essential skills include:

  • Outstanding written and verbal communication abilities, stakeholder engagement, customer service expertise, and negotiation skills.
  • Strong problem-solving capabilities, commercial insight, and the ability to derive meaningful insights from data.
  • Proficiency in MS Office applications and a willingness to learn new systems and technologies.

Candidates will be required to provide proof of work eligibility and suitable professional references. Successful applicants will undergo a medical evaluation and a national police background check.

BENEFITS

We offer a dynamic and rewarding work environment along with competitive compensation and a comprehensive range of employee benefits aimed at enhancing your well-being and success both at work and in life.

  • Health and Well-being: Prioritize your health through our wellness programs, Employee Assistance Program, Volunteer Time Off, and insurance options.
  • Work-Life Integration: Enjoy flexible work arrangements, including hybrid and remote options, as well as additional paid parental leave for primary caregivers.
  • Career Development: We are committed to your growth. Access opportunities for internal mobility, study assistance, leadership training, and more.
  • Financial Security: Benefit from exclusive partner offers, novated leasing, annual workwear reimbursement, referral incentives, and recognition programs.

DIVERSITY AND INCLUSION

CEVA Logistics values diversity as a cornerstone of our business success. We believe that by reflecting the diverse cultures, languages, and experiences of our customers, we can enhance our creativity and innovation. We are proud to be an equal opportunity employer, welcoming all qualified applicants regardless of their background.