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The Account Manager III is a key role in driving customer success and revenue growth for our strategic enterprise clients. As a trusted advisor, you will work closely with internal teams to deliver proactive solutioning, strategic account planning, and seamless adoption of our technology.
Key Responsibilities:- Collaborate with internal stakeholders for new partner onboarding throughout the client integration process.
- Build and nurture strong, strategic relationships with key clients by deeply understanding their business objectives, challenges, and success metrics.
- Partner with account teams to develop comprehensive account plans, success strategies, and joint business objectives.
- Drive business growth by identifying opportunities to position our solutions in alignment with client goals.
- Manage client escalations and support issue prevention and resolution efforts.
- Deliver data-driven insights and consultative recommendations to help clients optimize outcomes and capture value.
- Develop a strong understanding of our products and how they support various customer engagement and incentive strategies.
- Act as a client advocate, especially during critical issues, working closely with support and engineering teams to ensure swift resolution.
- Promote product adoption through capabilities demos, onboarding sessions, training, and regular business reviews.
- Channel customer feedback to internal teams to inform product development and improve service offerings.
- Collaborate with the Sales team to operationalize and scale both new and existing client programs.
- Lead internal coordination for new partner onboarding and client integration.
