Highly Skilled Technical Support Professional
2 days ago
A highly skilled Support Engineer is required to work directly for a US-based Managed Service Provider (MSP).
The ideal candidate will possess extensive knowledge of technical infrastructure, including LAN and WAN networking principles.
Strong communication skills in English are essential, with the ability to effectively communicate complex technical issues to clients.
The Support Engineer will be responsible for providing remote and occasional onsite support to customers nationwide.
Key Responsibilities- Remote Support: Provide high-quality technical support to customers via phone, email, and ticketing systems.
- Cloud Infrastructure Management: Manage cloud infrastructure across multiple platforms, ensuring system efficiency and performance.
- Technical Problem Solving: Collaborate with solutions experts to maintain best practice environments and address complex technical challenges.
- Project Deployment: Participate in project teams to deploy and manage IT solutions for clients.
- Documentation and Reporting: Document all actions and solutions in systems for accountability and future reference.
- Extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles.
- Outstanding spoken and written communication skills in English.
- Deep knowledge of Windows Server, desktop, and Azure AD/GPO/DNS/DHCP.
- Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365.
- Experience working with Hyper-V and other virtualisation solutions.
- Extensive experience with backup technologies.
- Excellent complex-problem diagnosis technique.
- Exposure to ticketing tools.
- Competitive salary package.
- Free access to Uprise, including coaching sessions from qualified psychologists or counsellors.
- Flexible working arrangements to promote work-life balance.
- Opportunities for personal and professional development.
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