Global Networking Solution Specialist

With our network solutions, you will be part of a global team that drives digital transformation for over 50,000 customers worldwide. Our top-rated services and support accelerate progress, delivering unprecedented results with double-digit growth year over year.

We foster an inclusive workplace where diversity is valued and employees thrive due to their differences. Join us in becoming part of something big – a global networking leader that offers opportunities for growth and development.

As a Services Sales Account Executive, you will collaborate with internal and external teams to provide end-to-end service solutions. Your main focus will be on the customer, ensuring seamless transactions through our channel-driven business model.

The ideal candidate has a background in Services Sales Engineering, desiring to hone sales skills and transition into a Services Account Management role. You will showcase our new platform and its capabilities to existing and new customers, positioning value and supporting migration to the new platform.

Working closely with country teams, you will develop the role of a 'Trusted provider' for customers and channel partners. You must drive the Service Solutions Pipeline and mindshare with existing and new customers, covering ANZ regions.

Critical to this role is your ability to respond promptly to customer issues and queries, identifying and providing solutions within a profitable business unit. You will work closely with Sales Teams for the benefit of customers in collaboration with channel partners, ensuring best-in-class support for end-user customers.

• Manage a sales prospecting methodology by logging activity, including managing a targeted quarterly prospect list, daily/weekly sales calls, in-person and social networking, competitive market analysis, and coordination of presentations, proposals, and client meetings.
• Develop business for Services Solutions, considering Professional Services and Premier Services.
• Program manage customers from Lead Generation through sales to onboarding of the service.
• Provide end-to-end post-sales support to senior management within channel partners and end-user organizations as required.
• Work closely with Account Executives to acquire, retain, and drive business within new and existing accounts.
• Increase account penetration by supporting and promoting enhanced services.
• Prepare/present and run internal and external service reviews, driving proactive recommendations regarding service and operational improvements.
• Customer advocacy for technical escalations and resolution process.
• Develop a deep understanding of Extreme Services Offerings, including new- and renewal maintenance, subscription, Premier, Managed Services, Extreme Capital offerings, and Professional Services, to identify service opportunities within current and prospective clients.
• Provide customer demonstrations and pre-sales presentations.
• Train and educate Account Executives on the Services Solutions portfolio.
• Collaborate with corporate management and third-party vendors.
• Ensure the Service Portfolio is positioned with new opportunities.
• Follow up and close service contracts on new opportunities.
• Understand comprehensive services revenue recognition and general financial accounting practices.
• Monthly/quarterly/annual account forecasting and reviews.
• Weekly financial reporting on given accounts – risks and opportunities.
• Ensure contracts are invoiced on time, considering ensuing financial implications.

• Ideal candidates possess Services Sales Engineering experience, wishing to hone sales skills and transition into a Services Account Management role. Passion for the Services business, autonomy, proven influencer, negotiator, and customer/partner driven individuals are desired.

• Ideal candidates have Services Sales Engineering experience, wishing to hone sales skills and move to a Services Account Management role. The Service Account Manager must grasp complex technical issues and have experience selling Services to large and medium organizations.
• They will translate Extreme's technical offerings into business-friendly pitches, ideally having past delivery experience and wanting to hone their skills at sales.
• Self-motivated, willing to learn, highly collaborative, open to new ways of working, and creative in looking for efficiency and services improvement – these traits are essential for success.

• Proven track record in a competitive sales environment.
• BS/BA/Engr Degree or equivalent qualification/experience in networking is advantageous.
• Significant demonstrable services sales engineer experience (10-12 years)/Pre-sales, Delivery experience.
• Experience in managing complex service solutions within a multi-vendor environment.
• A track record of working at all levels of senior management.
• Experience in SAAS business is an advantage.
• Understanding and tracking of Service Sales & Performance metrics.
• Ability to negotiate complex service contracts.
• Excellent communications and presentation skills.
• Effective time management and task prioritization under pressure.
• ITIL Certification would be useful.
• Ability to build and develop excellent relationships.
• Industry domain expertise and experience in at least one of the following areas will be advantages: Enterprise, Education/Academia, Airports, Hospitals, Manufacturing.
• Strong verbal and written skills; business fluent in English.
• Great attitude, passion, and drive to be successful.
• High-energy and competitive nature seeking results and personal accountability for sales.
• Experience selling staffing solutions, professional services, IT solutions, and/or projects is a plus.
• Travel will be an essential component of the role.