Process Improvement Specialist

5 days ago

Melbourne, Victoria, Australia beBeeBusiness Full time $90,000 - $110,000

About the Role

We are seeking a highly skilled Process Improvement Specialist to support our Business Improvement Lead in driving improvements and standardisation of processes, strategy, quality & governance frameworks and learning and development across all scopes of work from our operations stakeholders.

This newly created position will play a pivotal role in the centre, assisting the Business Improvement Lead in improving process efficiency, quality and governance.

A Day in the Life of:

  • Develop and deploy content for training / learning following collaboration from Operations Stakeholders
  • Assist in requests received by the business and recommend solutions for VOC process improvements, performance, learning and quality
  • Facilitation of learning programs, care plans and reviews
  • Facilitation for quality and performance objectives and governance for compliance of our operations centre staff
  • Facilitate onboarding and induction programs for all new starters
  • Business Performance evaluation work (monthly deliverables, follow ups on operations action items)
  • Create ongoing communications strategies across the centre
  • Coordination and driving of the centre's recruitment campaigns

About You

You will have 1-5 years' experience working within business improvements, quality and compliance or learning and development, ideally within a contact centre or operations environment accompanied with relevant qualifications.

You will also possess:

Sound administration and computing skills, specifically in the use of MS Office and experience working within an ERP, LMS and/or CMS
Strong stakeholder engagement skills
Proven experience within QA and/or development and deployment in LMS
Ability to multi-task, prioritise, and manage time effectively
Creativity and think outside of the box

What We Offer You

We offer a competitive salary and career growth, partnered with reputable organisations to offer discounts on Health Insurance, Banking, flights & accommodation, car hire, car leasing and more.

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