Dermatology and Rheumatology Specialist

Immunology Account Manager Role

We are seeking an experienced Immunology Account Manager to join our team. As a key member of our sales team, you will be responsible for driving adoption of our Immunology therapies and meeting the needs of patients.

Your success in this role will depend on bringing a winning mindset to every interaction. You will build strong relationships with customers across your assigned territory, demonstrate in-depth scientific and clinical expertise of our products, and operate with outstanding cross-functional skills and teamwork.

You will be expected to travel to service customers within the territory and regional areas as well as attend business meetings. Interstate travel may be required from time to time.

Key Responsibilities & Accountabilities:

• Drive sales growth by promoting products to targeted specialist customers.
• Develop strong, long-term relationships with targeted specialist customers and other specialist prescribers as needed;
• Understand customer needs through proficient use of Value Based Selling and Institutional Selling;
• Understand and clearly communicate product and clinical material with credibility and confidence and ensure your clinical expertise remains current and in line with company requirements;
• Develop and successfully execute your Territory Business Plan (which will include plans for your assigned specialist accounts);
• Plan and implement programs within the territory to create awareness for your product. These will be multi-channel programs including face to face, virtual/e-interactions, Peer to Peer programs and OCE;
• Ensure financial and commercial analysis of the territory is effective and appropriate, and manage the territory to maintain profitability;
• Ensure KOL and TL action plan for the territory is supported in field;
• Operate with high integrity with customers at all times, including adherence to the Medicines Australia Code of Conduct and Lilly's internal ethical processes and policies;
• Respond to customer requests in a timely and effective manner;
• Promote the image of our organisation in disease state areas;
• Be a strong team player and work collaboratively alongside all colleagues;
• Lead the organisation and running of specific education initiatives (e.g. speaker meetings, webinars, etc.) to address customer needs and promote the products.

Environment & Position Challenges:

• The role requires a high level of expertise of the Immunology community including Dermatology and Rheumatology;
• There is an expectation that expert technical knowledge of Dermatology and Rheumatology is needed in order to be of value to decision makers to ensure patient safety is paramount
• A high level skillset in account management is critical to ensure resources are maximized with a geographic area.
• Collaborating with colleagues across teams will be required in building the right networks and adding value to our customers.

BASIC REQUIREMENT & KEY COMPETENCIES:

• Tertiary Qualifications in Science, Pharmacy, Business, Nursing or related discipline is essential.
• Demonstrated experience and strong success in a Specialty Sales role with similar complexity in the Pharmaceutical Industry is essential.
• Proven experience in the Immunology therapy area including Dermatology or Rheumatology is preferred.

Most Critical Skills & Attributes:

• Selling capability (strategic customer focus)
• Account & Stakeholder Management - An ability to manage key accounts within a geographic area and to enhance relationships, to build and increase collaboration, to develop valued relationships with key influencers and teams
• Strong Professional Communication - Strong interpersonal skills and the ability to share relevant and high quality information
• Business ownership
• Business Acumen - To have an understanding of business drivers for both customer and organisation, cuts through the complexity to solve business problems that creates a mutually beneficial outcome
• Planning and execution - An ability to review data; strategically plan actions that are implemented with the desired outcomes and accountability for these actions.
• High level organisational skills - The ability to prioritise and deliver on customer requirements and complete all administrative tasks

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