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Service Management Leadership Opportunity

1 month ago

Kings Park, Australia Penske Full time
About the Role

We are seeking an experienced Service Manager to lead our Reman East service team in achieving operational excellence in safety, quality, productivity, efficiency, and customer engagement.

Key Responsibilities
  • Oversee the remanufacturing of MTU & Bergen Engine components to ensure high-quality and timely customer solutions.
  • Manage operational KPIs, budgets, and performance metrics for efficiency and growth.
  • Develop initiatives to enhance efficiency, productivity, quality, and customer engagement in line with Penske's values.
  • Lead, mentor, and support your team in creating a safe and motivating work environment.
  • Collaborate with the Parts Manager and other departments to streamline service and parts operations for maximum efficiency.
Requirements
  • Minimum 5 years' experience in the Heavy Vehicle or Diesel Engine Service Industry with a strong grasp of financial metrics.
  • Proven track record in leading teams and fostering a high-performance culture.
  • Ability to interpret and resolve technical issues for optimal customer satisfaction.
  • Strong communication skills to engage with both internal and external stakeholders.
  • Knowledge of off-highway services with experience in MTU & Bergen products preferred.
  • Proficient in financial management related to labour sales, costs, and margins.
  • Commitment to safety, health, and environmental standards.
  • Alignment with Penske values of Ownership, Passion, Teamwork, Integrity, and Care.
Benefits
  • Penske offers a competitive salary range of AUD $120,000 - $150,000 per annum, depending on experience.
  • More than 20 sites across Australia & New Zealand.
  • Flexible work arrangements.
  • Penske Power-Up Day - An additional paid day off for all permanent employees.
  • Refer a friend and we'll pay you AUD $4,000 for Diesel Technicians, Service and Parts Advisors & AUD $1,000 for all other roles (conditions apply).
  • Commitment to career development and progression.
  • Commitment to providing the highest levels of safety, technical, and leadership training.
  • Reward and Recognition Programs.
  • Employee Assistance Program.
  • Family Friendly benefits.
  • Access to discounted travel, health insurance & motor vehicle leasing options.