IT Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCareer Full time $100,000 - $120,000

**Job Title:** IT Support Specialist

Gallagher seeks a skilled IT Support Specialist to coordinate technical IT support for businesses in Australia and potentially other countries.

**Key Responsibilities:**

  • Provide Level 1 & 2 customer support for IT-related incidents and service requests.
  • Offer hands-on 1st and 2nd level support for all IT-related incidents while recording details in the IT Service Management tool.
  • Liaise with the business and internal service resources to resolve incidents.
  • Respond to support requests and escalations in a timely manner according to established SLAs.
  • Ensure all open tickets are regularly updated and well maintained.
  • Deliver Access Management functions to ensure user access is provisioned/de-provisioned for business systems.
  • Develop and maintain systems and procedure documentation.

**Requirements:**

  • At least 5 years of experience in delivery of technical support services.
  • Relevant tertiary qualification in Information Technology or Business.
  • Relevant industry technical qualifications (e.g., MCSA, MCSE).

**What We Offer:

Tuition assistance; career development and training to build a personalized career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

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