Service Support Manager
4 weeks ago
Join the NSW Department of Communities and Justice as a Service Support Manager and play a vital role in delivering high-quality services to our clients.
About the RoleThe Service Support Manager will supervise and lead a team of staff providing administration support to staff and Community Services clients. The successful candidate will plan, manage, monitor, and report on the administrative and site management functions of the Community Service Centre(s) and undertake some administrative functions.
Key Responsibilities- Supervise and lead a team of staff to deliver efficient and effective frontline, administrative, and site management services.
- Plan, manage, monitor, and report on the administrative and site management functions of the Community Service Centre(s).
- Undertake some administrative functions to support the team.
- Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
- A positive attitude with the ability to work independently and collaboratively.
- Developing team capabilities while supporting a culture of integrity and professionalism.
- Working through challenges with flexibility and solution-focused outcomes.
- A dynamic and supportive work environment.
- Opportunities for learning and development and internal career progression.
- Generous salary packaging options and other fringe benefits.
- Flexible work practices.
To be considered for this role, please submit an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below:
- Please describe a time from your recent work experience where you managed change within a team environment with competing priorities. How did you manage and allocate work tasks, not just the implementation of new systems and procedures, but also ensuring effective continuation for the delivery of day-to-day services.
- With new technological changes within organisations, how would you ensure successful implementation of new systems and procedures working with a diverse team with varying levels of skill and ability?
Please note that applications close on Tuesday, 12 September 2023 at 11:59pm AEST.
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