IT Support Leaders
2 weeks ago
We are seeking highly skilled IT Support Team Leaders and Technicians to join our team at John Holland. As a leading construction company, we are committed to transforming lives through our work.
The successful candidates will be responsible for delivering exceptional IT support services to our offices and project locations, including mobilising and demobilising construction project sites. They will also be required to manage stakeholders at all levels, provide daily level 2 end user support, and maintain technical infrastructure.
Key Responsibilities:
- Support all systems, applications, and infrastructure under our IT Service Delivery Model
- Work to resolve Level 2 support requests, phone calls, and walk-up requests
- Provide support to the wider IT Team to manage, install, test, and troubleshoot new technology and systems
- Assist in reviewing technologies to determine suitability for the project and wider business
- Support SME's in the implementation of supported applications & systems
- Maintain, assign, and reassign IT devices and assets
- Mobilise, support, and demobilise project offices
What We're Looking For:
- Tertiary qualifications in Computing or other relevant discipline
- Significant Help Desk and Level 2 support experience ideally within construction/engineering
- Strong IT networking and troubleshooting skills
- M365, Service Now, MS Teams, and Intune experience
- Excellent time management and organisational skills
- A logical approach to problem solving and strong attention to detail
- Positive attitude and superior customer services skills
Salary and Benefits:
We offer a competitive salary of $85,000 - $105,000 per annum, depending on experience, plus excellent benefits including flexible working hours, generous leave policies, and career progression opportunities.
About John Holland:
John Holland is a leading construction company that is committed to transforming lives through our work. We pride ourselves on having a diverse and inclusive workplace, and we understand that different perspectives and ideas are critical to our long-term success.
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